Patient Feedback

Any suggestions or comments that may improve the overall service provided will be gratefully received and duly considered in a confidential manner. “Patient Feedback” forms are available in our waiting room at all times.

Our doctors and staff have regular practice meetings and feedback from patients is dealt with promptly and followed up in a timely manner.

We believe that problems are best dealt with within the practice, however, if you feel there is a problem you wish to take further, you may prefer to contact:

Health Care Complaints Commission
Locked Mail Bag 18
STRAWBERRY HILLS NSW 2012
Telephone: 02 9219 7444

Cyber Security Incident

Bathurst General Practice Group has been made aware of a cyber security incident which impacted TitanHQ - an email security services provider used by our IT provider, Colton Computer Technologies.

This resulted in unauthorised access to some of our clients’ email content. We are taking this breach very seriously and are working with Colton and our own advisors to determine what information may be involved and the scale of the impact.

Once our investigations are complete, we will work with the relevant parties to ensure that all appropriate steps are taken and will notify individuals as required to provide guidance and support.

Bathurst General Practice Group's own IT environment remains secure.

Exciting News: We are now Brooke Moore Medical Practice!

Keep an eye out for our rebrand as we continue our services and commitment to your health.

Patient Feedback

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Phone (02) 6331 2266